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Resume

Work
Experience

July 2024 - Present

Accessibility Research Lab Assistant

DePaul University, Chicago, IL

I assist with 2 research projects focused on enhancing digital content accessibility for people with sensory disabilities, particularly Deaf, Hard-of-Hearing (DHH), Blind, and Low-Vision (BLV) individuals. My role includes researching previous studies to guide our work, creating survey and interview questions, conducting interviews, contributing to literature reviews, recruiting and scheduling participants, distributing surveys, conducting and transcribing interviews, and analyzing qualitative and quantitative data, all while adhering to accessibility standards and collaborating effectively in a dynamic research environment.

Aug. 2023 - March 2025 

Graduate Student Grader/Assistant for Intro to User Center Design Course & Information of  Architecture and Content Strategy Course

DePaul University, Chicago, IL

I conducted thorough assessments of students’ assignments focused on UX research methods and methodologies. I provided constructive feedback on the clarity, organization, and presentation of students’ submissions, helping them to refine and enhance their work. 

April 2021 - Jan. 2023 

Property Operations Specialist 

Northwestern Memorial HealthCare, Chicago IL

I fostered positive relationships between tenants and departments through surveys, field observations, and interviews. I analyzed and presented survey and interview data, including demographic analysis and needs assessments. Additionally, I supported the preparation of proposal requests (RFPs) by analyzing tenant feedback and facility requirements.

Education

Spring 2025

Master of Science in Human-Computer Interaction

DePaul University, Chicago, IL

Spring 2018

Bachelor of Science in Marketing

DePaul University, Chicago, IL

Skills
& Expertise

Programming Language: CSS, JavaScript, and HTML

 

Software: R, Survey Monkey, Optimal Workshop, Proven by User, Atlas.ti, VISIO, Adobe Photoshop, Illustrator, Reader, Google Workspace, Qualtrics, Overleaf and Otter.ai

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UX & UI Design Tools: Figma, Mural, AXURE, Canva, Captionfy, and TurboScribe

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Research Methods: Content Inventory, Card Sorting, Tree Testing, Usability Testing, Surveying, A/B Testing, Heuristic Evaluations, Ethnographic, Cognitive Walkthroughs, Interviewing, Participatory Design, and Thematic Analysis

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Accessibility Evaluation Tools: Knowledgeable of Section 508 and WCAG Standards, PDF Accessibility, WAVE, NVDA, JAWS, ARIA Validator, ANDI, and VR Accessibility Prototyping

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Certifications: CITI Program

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Soft Skills: Oral and Written Communication, Collaboration, Innovative, Time Management, Stakeholder Engagement, and User-Centered

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Full resume available upon request.

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© 2024 By Jessica Polk-Williams.
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